Shopping FAQs - Walking With Purpose

Shopping FAQs

Due to the effects of COVID-19, all mail carriers are expecting delivery delays for domestic and international shipments. Customers should plan for deliveries to take longer than normal.

How do I order?

Orders are placed through our secure Walking with Purpose online store. We accept multiple forms of payment including Visa, Mastercard, and American Express credit cards on our secure site. We are unable to accept orders or payments by phone, invoice, or purchase order.

What do I need to know about e-books?

1. What is an e-book?

An e-book is a digital version of a book. It can be read on electronic devices, such as phones, tablets, e-readers, or computers. e-Books are designed for use on electronic devices only and cannot be printed. e-Books require an e-book reader (or e-reader) in order to be opened and read. An e-book reader may come standard on your device or may need to be added to your device via a free download or free app.

2. Does the format matter?

When you buy an e-book, it is important to choose the format you want to use. Walking with Purpose only offers e-books as epub files in our WWP store. Most e-book readers, other than Amazon Kindle, can open an epub format.

WWP offers select Bible studies through Amazon Kindle. Please visit our Amazon store to purchase a Kindle version of our studies.

3. How do I open my e-book?

a. Download the e-book

When you complete your purchase of an e-book in the WWP store, there will be a link to download the file on the order confirmation page online. You will also receive an email with the link to download your e-book at your convenience.

If you have created an account in our WWP store, your e-book will also be available to download from your account page when you are logged in.

From one of the three options above, simply click the link to download the file to your preferred device.

b. Open the file in your preferred e-reader

On most phones and tablets, select the downloaded file and it will open automatically in your device's default e-book reader (for example, Books on an iPhone or iPad). If your e-book does not open automatically on your device, you will need to select an e-book reader app and download it onto your device.

On a computer, click to open the file and your computer will ask you what program you would like to use to read it. Choose the e-book reader installed on your computer.

How do I purchase an item as a gift?

If you would like to order a specific WWP study guide or other item as a gift, you can set a different "ship to" address from your "bill to" address, allowing you to pay for the gift and have it delivered to another address. We also offer Walking with Purpose gift cards in denominations of $25, $50, and $100, which are delivered via email with redemption instructions at checkout and do not incur any additional processing fees.

Are discounts available for bulk orders?

Walking with Purpose is a small but swiftly growing non-profit organization whose mission is to transform the hearts and lives of women by providing Bible studies that enable women to know Christ through Scripture and the teachings of the Roman Catholic Church. We aim to produce high-quality, beautiful materials, and we are committed to keeping costs low enough to remain accessible to everyone. To that end, we are unable to offer bulk rate or others discounts on our materials at this time.

How are shipping costs determined?

WWP has negotiated the best shipping rates possible with our vendors. The rate that WWP is charged for shipping is the same rate our customers pay, with no markup.

How do I edit or cancel an order I have placed?

Walking with Purpose employs a fully automated ordering and fulfillment process. We cannot, therefore, edit or cancel orders once they have been submitted.

When can I expect my order?

It takes 1-3 business days to process orders for all products except the WWP I Declare Baseball Tee with 3/4 Sleeve.

The WWP I Declare Baseball Tee with 3/4 Sleeve product is made to order. Orders for the baseball tee generally process within 2-5 business days, but may take up to 7 business days. The baseball tee is only available to ship within the US, and the estimated shipping time is 8-12 business days.

For all other products, orders ship according to the shipping preference selected during checkout. Not all shipping options are available for all destinations or orders. All shipping times are estimates based on information provided by individual shipping services, and do not include the time it takes to process the order.

Domestic shipping options:
UPS Mail Innovations (12-15 business days)*
USPS First Class Package (~1-3 business days)
FedEx 2 day (2 business days)
FedEx Ground (1-7 business days based on destination)

International shipping options:**
USPS First Class Package International (~7-21 business days)
USPS Priority Mail International (6-10 business days)
FedEx International First (1-3 business days)
FedEx International Priority (1-3 business days)
FedEx International Ground (2-7 business days)

*UPS Mail Innovations works with the U.S. Postal Service, providing pick-up, processing, and interim transportation of packages. Final delivery of packages is made by the U.S. Postal Service.
**USPS and FedEx International expected delivery dates are not guaranteed. Actual number of days may vary based on origin, destination, and customs delays.

How do I return an item?

Please note: The WWP I Declare Baseball Tee with 3/4 Sleeve product is made to order, and therefore cannot be returned or exchanged.

Digital downloads including e-books, audio, and video cannot be returned.

Returns are accepted within 30 days of purchase for qualifying items. The item(s) must be unused and in resalable condition.

Please note:
Shipping fees cannot be refunded.
A $3.50 restocking fee is charged for each returned item.
If you'd like to return an item, you must send an email to support@walkingwithpurpose.com requesting instructions on how to return an item(s) in your order.

Unfortunately, we cannot process exchanges for returned items. Instead, return the unwanted item for a refund according to the above requirements and then make a new purchase for the desired item.

Refunds are processed when the returned item is accepted back into the fulfillment warehouse and our inventory.

It typically takes 7-10 business days for a refund to appear on a billing statement, but may take up to the next billing cycle. The time varies according to the rules of your credit card provider.

What should I do if I receive a damaged or defective item in my order?

We are very sorry that damaged or defective material was shipped to you. Please contact support@walkingwithpurpose.com immediately if you receive damaged or defective material. Include your order number and an explanation of the situation in your email.

Please also provide the following photographs:
Photograph of the damaged/defective item,
Photograph of the damaged packaging (if applicable), and
Photograph of the packing slip included with your shipment.

A replacement item will be shipped out to you as soon as possible.

Military APO/FPO

Orders shipping to Military APO/FPO addresses can only be shipped via USPS shipping options.

Please follow these instructions for entering a Military APO/FPO address to make sure your order arrives to its destination:

Address:
For Army, Navy, and Marines: enter the Unit Number and Box Number
For Ships: enter the Ship Name and Hull Number
For Air Force: enter the PSC number and Box Number

(Optional) Enter optional military command or organization name in the ‘Apt, suite, etc' Box

City: Enter the APO or FPO

State (select one of the following):
AE - Armed Forces Europe, Middle East, Africa, and Canada
AA - Armed Forces Americas
AP - Armed Forces Pacific

Zip Code: Enter the 5-digit zip code for the military unit (it must start with a 0 or 9)
**Any other zip code in combination with AE, AA, or AP will result in delays or cancellation of your order**

Country: Use the default choice of United States

Important: Do not use special characters or punctuation (including, but not limited to: %, &, ‘, -, ?, !).

Canadian Customers

We are thrilled to report that we can now ship directly to Canada from our fulfillment warehouse. Simply select Canada from the country dropdown menu in checkout. All duty and customs fees are the responsibility of the customer.

Walking with Purpose materials can also be ordered through our Canadian distributor, Loaves & Fishes Book & Church Supply Ltd, by phone at 1-800-663-4840 or 250-868-8933.

International Customers

We are thrilled to no longer have restrictions on countries to which we can ship. Simply select your country from the dropdown menu during checkout. All duty and customs fees are the responsibility of the customer.

IMPORTANT: Please verify your shipping address for international shipments in order to prevent delays in delivery by the shipping carrier.

Sales Tax Exempt Organizations

Products in the WWP online store are subject to sales tax at time of purchase. Parishes or individuals who purchase on behalf of a sales tax-exempt organization can request a sales tax refund within 30 days of purchase. Please forward the order confirmation email with a scanned copy of the organization's state sales tax exemption certificate to support@walkingwithpurpose.com. Refunds will be issued following a review and approval of the request. Please note that the review and approval process will take up to 5 business days.

WWP will keep on file a copy of the state sales tax exemption for future orders from the parish, provided the orders are placed by the same individual. If the purchaser changes, we will require that a copy of the state sales tax exemption certificate be re-submitted for review and approval in order for us to comply with varying state requirements.